Frequently Asked Questions (FAQs)

1. What is the Pipi Learning Store?

The Pipi Learning Store / Pipi Learning Cove is an online marketplace where you can access and purchase high-quality eLearning courses developed by Pipi Learning and our partners.

2. How do I create an account on the Pipi Learning Store / Cove?

To create an account, simply click on the “Log in” button on the top right of the website. You’ll need to provide your name, email address, and create a password. Once you’ve completed the registration, you can browse and purchase courses.

3. How do I purchase a course?

Purchasing a course is simple! After signing in to your account, browse our course offerings, and when you find one you’d like to purchase, click “Buy Now.” You will be redirected to a secure payment page where you can pay via credit card. Once payment is completed, you will have immediate access to your course materials.

4. What payment methods do you accept?

We accept payments via major credit cards (Visa, Mastercard) through Stripe, a secure and trusted payment gateway.

5. Do I need to create an account to purchase a course?

Yes, an account is required to make a purchase. This allows us to manage your course enrolments, track your progress, and provide you with any updates or certificates upon completion.

6. Is my personal information secure?

Absolutely! Your privacy is very important to us. We adhere to New Zealand's Privacy Act 2020, ensuring that all your personal information is securely stored and processed. For more details, please refer to our Privacy Policy.

7. How do I access my purchased courses?

Once you've purchased a course, you can access it by logging into your account and going to the "My Courses" section. To choose another course, click on the “All courses” section.

8. Can I get a refund if I change my mind about a course?

Unfortunately, due to the digital nature of our courses, we do not offer refunds once a course has been purchased and accessed. Please ensure you’re happy with the course description and information before purchasing. If you experience any issues with accessing the course, feel free to contact us at hello@pipilearning.co.nz.

9. What happens if I forget my password?

If you forget your password, simply click the “Forgot Password?” link on the login page. You’ll receive an email with instructions on how to reset your password securely.

10. Do you offer group discounts for businesses or schools?

Yes! If you're purchasing courses for a group, business, or school, we offer bulk pricing. Please contact us at hello@pipilearning.co.nz for more information.

11. Can I access courses on mobile devices?

Yes, our courses are fully responsive and can be accessed from any device with an internet connection, including smartphones, tablets, and laptops.

12. Are the courses accredited?

Our courses are designed to offer valuable skills and knowledge, but they are not formally accredited by a governing body unless specified.

13. How do I contact support if I have a problem with a course?

If you experience any issues with purchasing or accessing your course, please don’t hesitate to reach out to our support team at hello@pipilearning.co.nz. We aim to resolve all queries as quickly as possible.

14. Can I get a certificate for completing a course?

Yes! Upon successfully completing a course, you will be issued a certificate that you can download or print. This certificate is a great way to showcase your achievement.

15. How can I track my progress in a course?

You can track your progress from the “My Courses” section of your account. This will show you the modules you’ve completed and what’s remaining.

16. Can I share my course with others?

Each course purchased is tied to your account and is non-transferable. However, if you’d like someone else to take the same course, they will need to purchase it separately.

17. How do I know the course content is right for me?

Each course page has detailed information about the course content, level, and outcomes. If you’re unsure, feel free to contact us before making a purchase.

18. What if I need further help or have more questions?

If you have any other questions or need assistance, please contact our support team at hello@pipilearning.co.nz. We’re happy to help!